Welcome to Targa Tools, where we are dedicated to delivering high-quality industrial tools and equipment to our valued customers. Our Refund Policy is designed with your satisfaction and convenience in mind, ensuring a straightforward and worry-free shopping experience. We understand the importance of clarity and compliance, especially when it comes to returning products that may not meet your needs or expectations.

This Refund Policy aims to provide comprehensive guidelines on our returns process, helping you understand how to proceed should you find yourself unsatisfied with a purchase. We've crafted this policy to be in strict compliance with the regulations set forth in Ontario, Canada, ensuring that our practices are not only customer-friendly but also adhere to local legal standards.

Our commitment is to transparency and fairness in every transaction. Whether you're dealing with a defective item or simply changed your mind, we're here to help navigate the process for a smooth resolution. Please read the following sections carefully to familiarize yourself with our procedures for returns, exchanges, and refunds.

By making a purchase from Targa Tools, you acknowledge and agree to the terms outlined in this policy. We encourage you to review this policy periodically, as it is subject to updates and modifications to reflect changes in our operations or regulations. Our goal is to keep you informed and confident in your dealings with us, ensuring a positive experience with every purchase.

For any inquiries or further clarification regarding our Refund Policy, please don't hesitate to contact our customer support team at CSR@TargaTools.com. We are here to assist you every step of the way.

 

Policy Scope

This Refund Policy applies to all purchases made through the Targa Tools website or at any of our physical store locations in Ontario, Canada. We strive to ensure that every product we sell meets our high standards of quality and customer satisfaction. However, we understand that there may be instances where you need to return a product. This section outlines the types of products covered under our Refund Policy, as well as specific exemptions and conditions for returns.

Products Covered:

• General Merchandise: This includes most items sold by Targa Tools, such as tools, equipment, and accessories, which can be returned if they are unused, in their original packaging, and meet the return conditions outlined in this policy.

Exceptions to Returns:

Certain types of goods are exempt from being returned due to their nature. These include:

• Perishable Goods: Such as food, plants, or other items that deteriorate quickly.
• Personal Care Items: For hygiene reasons, products that are intimate or sanitary goods cannot be returned.
• Hazardous Materials: Items that contain flammable liquids or gases, or other hazardous materials.
• Custom Products: Items that have been customized or personalized for you.
• Software and Digital Products: Downloadable software products or other digital goods.
• Gift Cards: Prepaid gift cards are not eligible for returns or refunds.

Condition for Returns:

To be eligible for a return, items must:

• Be unused and in the same condition that you received them.
• Be in the original packaging, which must also be in good condition.
• Have all tags, manuals, and accessories that came with the item.

Items not meeting these criteria may be subject to partial refunds only or may be ineligible for returns, at the discretion of Targa Tools.

Return Window:

• Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

This section of the Refund Policy clarifies the scope, detailing which items can be returned and setting clear expectations for the condition of these items upon return. By outlining these guidelines, we aim to prevent any confusion and ensure a seamless return process for our customers.

For any specific questions regarding the eligibility of an item for return, please contact us at CSR@TargaTools.com. Our customer support team is ready to assist with any inquiries or concerns you may have regarding our Refund Policy.

 

 

Process for Returns

Initiating a return with Targa Tools is designed to be as straightforward and hassle-free as possible. Below, we outline the steps you need to follow to return an item, ensuring that your experience is smooth and your concerns are addressed promptly.

Step 1: Contact Us

• Before sending any item back, please reach out to our customer support team at CSR@TargaTools.com. Provide your order number, the item(s) you wish to return, and the reason for the return. This initial contact is crucial for us to guide you through the return process effectively.

Step 2: Return Authorization

• Upon receiving your return request, our team will review the details and determine eligibility based on our Refund Policy. If approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return.

Step 3: Prepare the Package

• Repackage the item securely in its original packaging, ensuring that all components, accessories, and manuals are included. Write the RA number clearly on the outside of the package to expedite the processing of your return.

Step 4: Ship the Item

• Send your item to the specified return address provided during the authorization process. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee that we will receive your returned item.

Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is a result of our error (e.g., you received an incorrect or defective item).

Step 5: Processing Your Return

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned item and compliance with our Refund Policy.

Step 6: Refund Issuance

• If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer's policies.

 

Exemptions and Exceptions

Understanding that certain items carry specific return restrictions is crucial for a seamless return experience. This section details the exemptions to our general return policy and exceptions where only partial refunds might be granted.

Non-returnable Items:

While we strive to accommodate returns wherever possible, there are certain items that cannot be returned due to their nature:

• Perishable Goods: Items such as food, flowers, or plants that are prone to deterioration.
• Personal and Hygiene Products: Including intimate goods, sanitary products, and personal care items.
• Hazardous Materials: Products containing flammable liquids, gases, or other hazardous substances.
• Custom and Personalized Items: Products that have been modified or personalized specifically for you.
• Digital Goods: Downloadable software, online subscriptions, and other digital content.
• Gift Cards: Prepaid gift cards are final sale and cannot be returned.

Partial Refunds:

In certain scenarios, even if a return is initiated, only a partial refund may be granted:

• Items not in original condition: Products that are returned damaged, or missing parts not due to our error, may be subject to a partial refund only.
• Opened Media Products: Opened CDs, DVDs, VHS tapes, vinyl records, cassette tapes, or video games that were sealed at the time of purchase.
• Items Returned Beyond the Return Window: Products sent back to us more than 30 days after delivery.

It's essential to assess the condition of your item and ensure it meets our return criteria before initiating a return. This helps avoid any inconvenience or delays in processing your return.

Restocking Fees:

• In some cases, returned items may be subject to a restocking fee. This will be communicated to you if applicable to your return.

Refunds (if applicable)

Upon the receipt and inspection of your returned item, our team will promptly proceed to evaluate the condition and eligibility for a refund. This section outlines the subsequent steps and considerations involved in the refund process.

Inspection and Notification:

• Receiving Your Item: Once we receive your returned item, it undergoes a thorough inspection to ensure it meets our return criteria and is in the same condition as when it was sold.
• Notification of Inspection Result: We will notify you via email of the acceptance or rejection of your refund request based on the inspection. This email will detail the reasons for any decision to deny a refund.

Approval and Processing:

• Refund Approval: If your return is approved, the refund process will be initiated immediately. The amount credited back to you will reflect the original purchase price minus any non-refundable charges, such as return shipping costs or restocking fees, if applicable.
• Processing Time: Refunds are processed promptly but may take a timeframe determined by your bank or credit card company to officially post to your account. We will provide an estimated processing time in the approval notification.

Late or Missing Refunds:

If you haven’t received a refund yet, please follow these steps:

1. Check Your Bank Account Again: Sometimes, it may take some time before your refund is officially posted.
2. Contact Your Credit Card Company: There is often some processing time before a refund is posted by your credit card company.
3. Contact Your Bank: If the refund was to be deposited into your bank account, please contact your bank. There is usually some processing time before a refund is posted.
4. Reach Out to Us: If you’ve done all of the above and you still have not received your refund, please contact us at CSR@TargaTools.com. We’re here to help ensure that your refund is processed smoothly.

Refund Method:

• Original Method of Payment: Refunds will be issued to the original method of payment. If that's not possible (e.g., expired credit card), we will contact you to arrange an alternative refund method.

Sale Items (if applicable)

Our commitment to customer satisfaction extends to all items purchased, including those bought on sale. However, it's important to note the specific conditions that apply to sale items under our Refund Policy.

Regular Priced Items:

• All regular priced items can be refunded following our standard refund process, provided they meet the return criteria outlined in earlier sections of this policy.

Sale Items:

• Sale items are also eligible for returns and refunds unless explicitly stated otherwise at the point of purchase. However, it is crucial to understand that only the sale price at which the item was purchased will be refunded.
• Exclusions: There may be instances where certain sale items are marked as "Final Sale" or "Non-Returnable." Such items cannot be returned or refunded. We ensure that this information is clearly communicated at the time of purchase.

Procedure for Returning Sale Items:

The process for returning items bought on sale follows the same steps outlined in the “Process for Returns” section of this policy. Ensure to initiate the return within the designated 30-day return window and comply with the condition requirements for returns.

We strive to make our return and refund processes as straightforward and fair as possible. Whether you’re returning a regular priced or sale item, we’re here to assist you every step of the way. Our goal is to ensure your complete satisfaction with every transaction at Targa Tools.

For any questions or concerns regarding returning sale items, please contact our customer support team at CSR@TargaTools.com. We're dedicated to providing clarity and support throughout your shopping experience.

Exchanges (if applicable)

At Targa Tools, we understand that sometimes a product may not meet your needs or expectations, and an exchange might be preferred over a refund. This section of our Refund Policy outlines our process and conditions for exchanging items.

Eligibility for Exchange:

• Defective or Damaged Items: We only replace items if they are defective or damaged upon receipt. If you need an exchange for the same item, please email us at CSR@TargaTools.com for assistance.
• Exchange Process: Upon contacting us, provide your order number, details about the product, and the nature of the defect or damage. We will guide you through the process of returning the defective or damaged item and arranging for the exchange.

Non-Eligible Items:

• Final Sale Items: Please note that items marked as final sale or non-returnable at the time of purchase are not eligible for exchanges.
• Outside Return Window: Items that are returned more than 30 days after delivery are not eligible for an exchange.

Shipping for Exchanges:

• Shipping Costs: Similar to our return policy, you will be responsible for paying the shipping costs for returning your item for an exchange. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be your responsibility, unless the exchange is due to our error (e.g., defective or incorrect item sent).
• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Our aim is to ensure that you are fully satisfied with your purchases from Targa Tools. If an exchange is necessary, we strive to make the process as smooth and hassle-free as possible. We value your trust and satisfaction and are committed to providing quality products and excellent customer service.

For any further questions or assistance regarding exchanges, please don’t hesitate to contact our customer support team at CSR@TargaTools.com. We’re here to help ensure that your experience with Targa Tools meets your expectations.

Shipping

For returns and exchanges, the logistics of shipping your product back to us is an essential step in the process. Here’s what you need to know about shipping your item to Targa Tools for a return or exchange:

Return Shipping Address:

• All returns and exchanges should be sent to: 667 Welham Road, Unit 5, Barrie, Ontario, CA L4N0B7, unless otherwise directed by our customer service team.

Shipping Costs:

• Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Initial shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
• Exchange Shipping: For exchanges, while the return shipping cost back to us is the customer’s responsibility, Targa Tools will cover the shipping costs of the replacement item back to you if the exchange is due to an error on our part (e.g., defective or incorrect item).

Shipping Method:

• Trackable Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance, especially for items of significant value. This ensures that your return reaches us safely and allows both parties to track the return shipment if necessary.

Shipping Time:

• Processing Time: Once your return is received and inspected, we aim to process refunds or exchanges promptly. However, the time it may take for your exchanged product to reach you can vary depending on your location.
• Return Transit Time: The time it takes for your returned item to reach us can vary based on the shipping method and the origin of the return.

Shipping your item back to Targa Tools should be a straightforward process. We understand that the cost and effort of shipping can be a concern, which is why we aim to be transparent about the expectations and responsibilities involved.

If you have any questions about how to ship your item back to us, or if you require assistance at any step of the process, please contact our customer support team at CSR@TargaTools.com. Our goal is to ensure that your return or exchange is processed smoothly and efficiently.

 

Contact Information

For any inquiries, assistance with the return process, or questions about our Refund Policy, our dedicated customer support team is here to help. Ensuring a positive experience for all our customers is our top priority. Below are the ways you can reach out to us for support:

Customer Support Email:

• Email: CSR@TargaTools.com
• For the fastest response, please include your order number, contact information, and a brief description of your inquiry or issue.

Physical Mailing Address:

• Address for Returns and Correspondence:
• Targa Tools
• 667 Welham Road, Unit 5
• Barrie, Ontario
• CA L4N0B7

Support Hours:

• Our customer support team is available:
• Monday to Friday: 9:00 AM - 5:00 PM (Eastern Time)
• Weekends and Holidays: Closed
• Please allow up to 24-48 hours for a response during business days.

Website Contact Form:

• You can also reach us via the contact form available on our website. Fill in the required fields, and our customer support team will get back to you as soon as possible.

At Targa Tools, we're committed to providing exceptional service and support. Whether you have questions about a product, need assistance with a return, or simply want to provide feedback, we're here to listen and assist. Our goal is to ensure that every interaction you have with Targa Tools is a positive and satisfying experience.

 

For any additional information or to view our full range of products, please visit our website at www.targatools.com.

 

Q&A on Refund Policy

Q: Can I return an item if I’ve simply changed my mind?

A: Yes, items can be returned within 30 days of purchase if they are unused, in the same condition you received them, and in the original packaging. Some exceptions apply, such as perishable goods, custom products, and personal care items.

Q: How long does it take to process a refund?

A: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer's policies.

Q: What if my item is damaged or defective?

A: If you receive a damaged or defective item, please contact us immediately at CSR@TargaTools.com. We will guide you through the process to return the item and arrange for a refund or exchange.

Q: Are there any items that cannot be returned?

A: Yes, certain items are exempt from being returned, including perishable goods, intimate or sanitary products, hazardous materials, custom products, downloadable software, and gift cards.

Q: Do I have to pay for shipping costs when returning an item?

A: Yes, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Q: Can sale items be returned?

A: Sale items can generally be returned, but only the sale price at which the item was purchased will be refunded. Items marked as "Final Sale" or "Non-Returnable" at the time of purchase are not eligible for returns.

Q: How should I ship my return?

A: Please send your item to our return address: 667 Welham Road, Unit 5, Barrie, Ontario, CA L4N0B7, using a trackable shipping service or purchasing shipping insurance for items of significant value.

Q: What if I haven’t received my refund yet?

A: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at CSR@TargaTools.com.